Returning your item for an exchange or refund
How long do I have to return it? You have 14 days from when you actually receive your item to return it for an exchange or refund. This is provided the item has NOT been worn and is in the identical condition it was received in, along with the original box and all documents it came with.
Where do I send it back to? Please send the item and all accompanying documents & the presentation box, back to us here – Peter Clayton 69 Mill Street, Macclesfield, Cheshire, Sk11 6NG.
How do I send it back? Please return the item to us using Royal Mail Special Delivery.
Do I need to return my paperwork? Please return all documentation, including any diamond certiﬁcation that you received.
How long will the refund process take? As soon as we receive your item back, we will process your refund that very same day. However, please be aware that it can take up to 7 working days before the money reaches your account and/or goes back onto your card. This is due to your banks own refund procedures and is out of our control.
How do I pay the difference? Please Call us on 01625 425472 with your full name as the reference by PayPal to firstname.lastname@example.org
Download our Returns Form by clicking below.