Cheshire Diamonds

  • Home
  • Wedding & Eternity Rings
    • Channel & Grain Set Bands
    • Bi Colour Plain Profile
    • Bi-Colour Precision Diamond Cut
    • Bi-colour precision diamond cut patterns
    • Forever range rings
    • Shaped Bands
    • Laser Engraved Rings
    • Plain Profile Bands
    • Patterned bands
      • diamond cut patterns
      • Floral Pattern Rings
      • Gents Patterned Bands
  • Bespoke Design
    • Eternity Rings
    • Gemstone Rings
    • Bespoke Rings
    • Bespoke Earrings
  • Engagement Rings
  • Jewellery Shop
    • Georgini
    • Siberian Jewellery
  • My Account
    • Checkout
  • About Us
    • Blog
    • Privacy Policy
    • Information
      • Terms and conditions
      • Returns Policy
      • Cookie Policy
    • Customer Service
      • Learn Zone
      • Delivery Policy
      • Contact Us
      • Returns

Returns Policy

All items are entitled to our 14 day money-back guarantee. You may return an item to us within 14 days from receipt of your item, for a refund or exchange.
Returns: When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund. Once an item has been received and checked over we will process your refund immediately, however the payment may take a several days to return to your account. Please use this form when sending your order back for a refund/exchange. The form also contains an FAQs section with further information regarding Returns.
Due to hygiene purposes, we do not accept returns on Earring purchases.
Resizing: We will gladly re-size any item at any time after your purchase, for a small charge to cover costs. Please use this form when sending back your ring for resizing. The form explains how to send your ring back to us, the cost of resizing and other useful information. Generally resizing takes 5-7 working days, however some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.  Items that have been received and then sent back to be re-sized, will not be accepted for a refund.
All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500. DO NOT write Cheshire Diamonds on a package when returning it to us. Instead, please write Peter Clayton. This will help to prevent the possibility of theft in transit.
If you return an item for a refund/exchange/resize, we don’t cover the postage cost to send it back to us.  This must be paid by yourself as we don’t offer a ‘free returns’ service.
If the item you received was a special order for a non-standard ring size (outside of our offered range on each product), or if you ordered a ‘bespoke’ item (this is an item we have made and designed just for you that was not available on our website) you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Our standard sizes for a product are the available sizes on our website.  Your ring is only a ‘special size’ if you have arranged this with us, and if the size is not generally available for that product.  Our standard sizes DO also include half sizes.

We pride ourselves on creating wonderful items of jewellery by using only the world’s finest diamonds. Cheshire Diamonds formerly the Jewellery Workshop was established in 1980, for over 30 years we have been creating high quality bespoke diamond jewellery at affordable prices..

Find Us

Opening Times

Monday Closed
Tuesday 9:00 am - 4:30 pm
Wednesday 9:00 am - 4:30 pm
Thursday 9:00 am - 4:30 pm
Friday 9:00 am - 4:30 pm
Saturday 10:00 am - 4:00 pm
Sunday Closed

We buy unwanted gold

You will get the best price for scrap gold. This is because we don’t sell it on in bulk but reuse it onsite to make new items of jewellery.

Handmade

Are you looking for Bespoke Design?  Any type of Custom made jewellery can be made by Peter, the trusted handmade way.

Established in 1980

The jewellery workshop was established in 1980 by Peter Clayton. Originally a private workshop, which progressed into retail. Peter is a time served craftsman in bespoke handmade jewellery.

69 Mill Street • Macclesfield • Cheshire • SK11 6NG • T: 01625 425472

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok